SteadlogSteadlog Support
Questions, bugs or ideas: igor@buzato.dev.br. Include your iPhone model and iOS version if something isn't working. Please do not send entries, photos or other details of your case by email.
Common questions
Is Steadlog legal advice? Will a court accept my report?
No. Steadlog organizes your own records. It is not legal advice, and no app can promise that a court will accept a document. Ask your lawyer how to use your journal and report.
How does Steadlog show when an entry was written?
Each entry has two times: when the event happened (you set it) and when the entry was first saved (Steadlog sets it, and it can't be edited). If you change an entry later, the earlier version is kept in its edit history.
Where is my data?
Only on your iPhone. There is no account and no server. If you delete the app, your entries are deleted with it, unless you have a device backup.
How do I move my data to a new iPhone?
Your entries are stored on your device and travel with your iCloud Backup or computer backup. Restore the backup on the new iPhone. You can also export a PDF or CSV from the Report tab at any time (Steadlog Pro).
I forgot how to unlock the app.
Steadlog uses Face ID, or your iPhone passcode as the fallback. If your iPhone has no passcode, the app opens without asking.
What counts as a late exchange?
When you log an exchange you enter the agreed time and the time you arrived. Steadlog counts the whole minutes after the agreed time. You can also mark an exchange as on time.
What is the difference between missed and denied?
Missed means the visit did not happen, for example because of your schedule. Denied means you were not allowed to see the children at the agreed time.
How many photos can I attach?
Free includes 10 photos and files in total. Steadlog Pro removes the limit. Photos are reduced to at most 2048 pixels on the long side.
I bought Steadlog Pro but it isn't unlocked.
Open Settings in the app and tap Restore Purchases, signed in with the same Apple Account you used to buy it.
How do I cancel my subscription?
On your iPhone, open Settings › your name › Subscriptions › Steadlog, or tap Manage Subscription in the app's Settings. Cancel at least 24 hours before the period ends to avoid the next charge.
How do I get a refund?
Apple handles refunds. Request one at reportaproblem.apple.com.
What is the discreet app icon?
A plain notebook icon you can choose in Settings (Steadlog Pro). The name under the icon on the Home Screen is still Steadlog.